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Welcome to the Resources for Lighting Decorators. Here you should be able to find all the resources you need for your lighting replacement or refinishing project. At Lighting Decorators, we know that buying a large piece of equipment like a new light can be a major investment, so we want to ensure your comfort with the online purchasing process, and your complete satisfaction with our products. For answers to commonly asked questions we get here at Lighting Decorators, please read the FAQ section below. If your question is not answered here, please don't hesitate to call us at 1-866-580-5294.
Frequently Asked Questions
How safe is it to order online with Lighting Decorators?
It is absolutely safe to order online with Lighting Decorators, because as a reputable online retailer we have security for your private information. When you are making your purchase through our online cart system, our secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you would feel more comfortable completing your lighting purchase with us over the phone, you can call our toll free number, 1-866-580-5294. Either way you choose to purchase your new lighting with us, rest easy with the knowledge that we take all protective measures to ensure the safe handling of your private information. If you would like to know about our safe information handling practices, please read our Privacy Policy.
What methods of payment do you accept at Lighting Decorators?
Here at Lighting Decorators, we make it easy for you to purchase your new light. You can use the Google Checkout system or we accept the following credit cards: American Express, Discover, MasterCard, or Visa. Lighting Decorators will not charge your credit card until your lighting is shipped to you. (If you have a gift certificate, it will be redeemed when your item ships).
What are the shipping charges for my new lighting?
To show you how much we appreciate your patronage at Lighting Decorators, we will give you FREE SHIPPING for all lighting purchases within the 48 contiguous United States. Please note that sales tax is applicable on all lighting orders shipped to California. If you would like a shipping quote for Hawaii, Alaska, or international orders, please contact us and be sure to include the item number and the complete shipping address in your email.
When will I receive my new lighting after placing my order?
Your lighting's delivery time in contigent upon the product's availability, the size of the item and where you are having it shipped. To find a delivery date estimate for your purchase, please click on “calculate my shipping date” during the online checkout process, or check your purchase confirmation for your estimated delivery dates, which you should receive via email.
Is it possible to track my order with Lighting Decorators?
Yes! One of the perks of online shopping with Lighting Decorators is that it is easy to track your orders. Log in to your account on the Lighting Decorators website and click on "track my order". If you would rather talk to a live person, make sure to have your order number handy and call us between 8:00 AM - 5:00 PM, Monday through Friday at 1-866-580-5294.
Can I get samples or color swatches of your lighting?
We try to do our very best at Lighting Decorators to give you the most detailed and accurate product descriptions that we can, and we provide high quality pictures of all lighting. At this time, we cannot provide samples of the lighting, however we do have our 30-day satisfaction guarantee if you are not happy for any reason with your new lighting. And don't hesistate to call us with any questions or if you would like more pictures or further information about a specific lighting.
What is your Customer Satisfaction Policy at Lighting Decorators?
At Lighting Decorators, our primary goal is to exceed your customer service expectations with our friendly and informative staff, and our great selection of quality lighting. To guarantee your satisfaction with your new light, we have a "no questions asked", 30-day return policy, as long as your lighting is in new, resalable condition and in its original packaging. For a detailed account of our dedication to your positive purchasing experience, please visit out Customer Satisfaction page.
What if my new lighting arrives damaged? Is there a manufacturer's warranty?
In the unlikely situation that your new lighting is not in perfect condition when it arrives, please note the visible damage before the delivery person leaves. You must contact us ahead of time to determine your eligibility for a return/exchange before packing and shipping your item back. Please read our Returns and Exchanges page for more information. At Lighting Decorators, most of our lights come with a limited manufacturer's warranty. For more information about a specific light's warranty, please contact our customer service department.
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